Aspen Veterinary Medical Imaging (“AVMI,” “we,” “our,” or “us”) is committed to protecting the privacy of our users and ensuring the security of personal data collected through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name, email address, phone number, and other contact details provided when you contact us or use our services.
• Billing and payment information for service transactions.

b) Non-Personal Information

• Browser type, operating system, IP address, and other technical data automatically collected when you visit our website.
• Usage data, such as pages visited, time spent on our site, and referral URLs.

c) Diagnostic Data

• Medical imaging and other files you upload for diagnostic purposes, which are treated with the highest level of confidentiality and security.

2. How We Use Your Information

The information we collect is used to:

• Provide and improve our teleradiology services.
• Communicate with you regarding inquiries, appointments, and service updates.
• Process payments and transactions securely.
• Analyze website performance and user experience.
• Comply with legal, regulatory, and professional obligations.

3. How We Share Your Information

We may share your information with:

• Authorized Personnel: Our board-certified radiologists and staff who require access to provide services.
• Service Providers: Third-party vendors who assist us with secure payment processing, data hosting, and other operational functions.
• Legal Authorities: When required by law, regulation, or court order.

We do not sell, rent, or share your information with unauthorized third parties for marketing purposes.

4. Data Security

We implement robust measures to protect your data, including:

• Secure data encryption for transmissions and storage.
• Access controls to limit personnel who can view sensitive data.
• Compliance with HIPAA (Health Insurance Portability and Accountability Act) and other applicable regulations.

While we strive to protect your information, no method of transmission or storage is 100% secure.

5. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your personal information, subject to legal and regulatory obligations.

To exercise your rights, contact us at privacy@aspenvetimaging.com.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Diagnostic data is stored securely and deleted once no longer required.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and collect data about website usage. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.

10. Contact Us

For questions or concerns regarding this Privacy Policy or data practices, please contact us at:

• Email: info@aspenvetimaging.com

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting Aspen Veterinary Medical Imaging with your data.